FAQ
WHO DO I CONTACT WITH QUESTIONS?
Please email info@sushi-club.com with any questions.
HOW MUCH DOES SHIPPING COST?
UPS Calculated for all orders in the continental U.S.
International & Canada Shipping will be calculated at checkout based on UPS/DHL rates.
DO YOU SHIP TO P.O. BOXES?
We do not ship to P.O. boxes.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. International orders take 3-6 business days to arrive. Orders placed over the weekend will not be processed until the following business day.
EU WITHDRAWAL
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here.
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
WHEN ARE PARTICULAR ITEMS RELEASED?
Most of our items do not have set release dates. Please sign up for the Sushi Club newsletter. You will receive email notifications each time we release a new product.
DO YOU GUYS RE-STOCK YOUR INVENTORY?
On occasion we will re-stock some of our items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.
CAN I GET A REFUND OR MAKE AN EXCHANGE?
We accept returns within 14 days of delivery for store credit only. The items must be in new condition, with tags attached, and in original packaging.
Customers will be responsible for return shipping costs. Once we receive your return a gift card code will be issued via email along with instructions. This code may be used towards the purchase of any available items.
Note that we do not include shipping fees in the gift card amount.
WHERE DO I SHIP RETURNS?
You may ship your return to the following address within 14 days of receiving the product and with a copy of your invoice:
Attn: Sushi Club Return
307 Figueroa St.
Wilmington, CA 90744
Note that the 14 day limit does not apply to the time the package spends in transit, so express shipping is not necessary.
DECLINED CREDIT CARD?
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days.
I PURCHASED A SUSHI CLUB PRODUCT FROM ANOTHER RETAILER. HOW DO I HANDLE RETURNS?
Unfortunately, we can only accept returns or address customer issues for purchases made through Sushi-club.com.
LOST ORDER?
Unfortunately, we are not liable for packages once they have been released to the courier for shipping and delivery. If your package is lost or stolen, please contact the courier directly for assistance.