FAQ
WHO DO I CONTACT WITH QUESTIONS?
Please email info@sushi-club.com with any questions.
HOW MUCH DOES SHIPPING COST?
UPS Calculated for all orders in the continental U.S.
International & Canada Shipping will be calculated at checkout based on UPS/DHL rates.
DO YOU SHIP TO P.O. BOXES?
We do not ship to P.O. boxes.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Please allow 2-4 business days for order processing and shipment, and an additional 2-4 business days for delivery. International orders take 3-6 days to arrive. Orders placed over the weekend will not be processed until the following business day.
WHEN ARE PARTICULAR ITEMS RELEASED?
Most of our items do not have set release dates. Please sign up for the Sushi Club newsletter. You will receive email notifications each time we release a new product.
DO YOU GUYS RE-STOCK YOUR INVENTORY?
On occasion we will re-stock some of our items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.
CAN I GET A REFUND OR MAKE AN EXCHANGE?
We accept returns within 14 days of delivery for store credit only. The items must be in new condition, with tags attached, and in original packaging.
Customers will be responsible for return shipping costs. Once we receive your return a gift card code will be issued via email along with instructions. This code may be used towards the purchase of any available items.
Note that we do not include shipping fees in the gift card amount.
WHERE DO I SHIP RETURNS?
You may ship your return to the following address within 14 days of receiving the product and with a copy of your invoice:
Sushi Club
Attn: Returns
130 South La Brea Ave
Los Angeles, CA 90036
Note that the 14 day limit does not apply to the time the package spends in transit, so express shipping is not necessary.
DECLINED CREDIT CARD?
We do not receive funds for declined transactions, though these charges may still appear on your account as pending or processing. Declined charges are cleared, after which those funds become available again. This process usually takes a few days.
I PURCHASED A SUSHI CLUB PRODUCT FROM ANOTHER RETAILER. HOW DO I HANDLE RETURNS?
Unfortunately, we can only accept returns or address customer issues for purchases made through Sushi-club.com.